Helpdesk Calls Increasing Daily!

The volume of calls is increasing daily. I had to juggle 2 calls at once this afternoon.
One of the calls was a patient saying "Awesome! I feel privileged to be a part of this. I am so glad this is happening!".
I had to charge my headset to ensure proper ergonomics:-)

Great day at the Helpdesk!

Great way to use MyOSCAR

Great way to use MyOSCAR

Last week one of our staff, who is a patient at our Stonechurch Clinic sent me a myoscar message that she had received her flu shot at work. I copied her message, entered her Oscar EMR and added the flu shot to her prevention chart.

Everyone is happy-she didn’t have to call the clinic or come in to register her flu vaccine, and the clinic now has her recorded vaccine and will qualify for the bonus for that patient. A win-win for everyone

MyOSCAR Helpdesk Calls!

We have received more than a dozen calls on the MyOSCAR Helpdesk.

I am happy to say that the comments have been overwhelmingly positive!

I am looking forward to blogging more results!

MyOSCAR looking good!

Features of MyOSCAR are becoming more polished every day. Our amazing programming staff has been in high gear. Soon data from OSCAR will supplement the patient’s own entries.

Patients can now:

- set their blood pressure goals, enter their measures and track them on a graph

- set goals and track any health and wellness measures of their choice

- enter all their medications including supplements and over-the-counter, how and why they are taking them, and print a list

- complete a comprehensive survey of medication effects to facilitate a conversation with their health care professional

- read about common health conditions to understand treatment choices

The reports are starting to come in! We have users!

We can start to tell that people are authenticating their MyOSCAR accounts. It is quite exciting to see the growth in users.  It is happening slowly but we hope that as people come into the clinic for their regular visits or have time to call the Help Desk then they will sign up for the system. We can't tell who is signing on...that would contravene privacy but we can watch the numbers grow day by day!
The open information sessions only had a few people drop in because it was convenient since they were at the clinic already. No one RSVPed. We are not sure why people have not participated but possibly it could be that computer users would rather do everything on-line or over the phone.  We are re-evaluating the need for information sessions as we start to think about opening up MyOSCAR to the next clinic.

A New Website and Training Video

Letters are starting to go out. Patients visiting http://MyOSCAR.org will now be greeted by a much more professional looking web-site:

Moreover, if they click video they will be shown a very well made training video


Group meetings will start next week. Exciting!
David Chan

So what's in the envelope?

When the patient opens the envelope...
(1) The cover page with the patient's address showing on the window of the envelope. It also contains the MyOSCAR User Account Details.
(2) A four page (one large 2-sided paper folded in half) invitation letter written by the Medical Director of the clinic which provides information on:
     a) benefits of Personal Health Records
     b) new feature release dates
     c) levels of authentication
     d) dates for information sessions at the clinic
     e) the research study to evaluate MyOSCAR
(3) A two sided Authentication Form
(4) A three page Letter of Information & Consent - there is one for patients over 18 and another one for patients under 18
(5) A bright green additional reminder to ask the patient to sign the consent and send it in if he/she wants to participate in the evaluation study
(6) A colorful MyOSCAR Hotline prochure
(7) A stamped envelop

This makes for a very fat envelope!
This is all done by hand! Come meet the crew...

David Chan