From OSCAR Support:
One of the patients at our family health team is an elderly patient who can no longer speak. The health status has changed significantly over the last year and the patient is no longer able to call our office to book an appointment and we are not able to communicate by phone, but can write responses. Prior to using MyOscar, we were required to call a family member or neighbour to go over to the house and speak with the patient in person.
The introduction and utilization of MyOscar allows the patient and selected family members to communicate directly with us about various important issues. Because of the complex health issues, this patient is involved with several specialists and interprofessional care providers. Following appointments, the patient is able to update us on immediately on new recommendations and treatment plans.
After a recent hospitalization, the patient and family contacted us through MyOscar to explain the patient had been discharged from hospital and had been advised to contact the primary care provider. The patient requested an appointment for follow-up on health issues. Family expressed concern that we would not be able to see consultation notes or discharge summaries prior to the follow-up appointments. Because of the effective electronic communication, it was possible for us to obtain these documents, which assisted in advancing the patient’s treatment plan in a timely manner. On another occasion the patient was requesting some medication adjustments, and our pharmacist was then able to review the patient’s medication profile and prepare recommendations prior to the appointment.
This patient is now able to arrange appointments with us and keep us informed of changes in the medical condition and any changes in the treatment plan . Because of MyOscar we are able to continue to provide excellent care to a elderly patient with complex health issues while minimizing the need for appointments and inconnvience as well as keeping the family informed.
This is a great example of how an integrated EMR allows professionals and patients to communicate and improve patient care.
